The short version: we collect what an order needs and nothing else, we do not sell it and there are no advertising trackers on this site.
What we collect
- Your details
- Name, email and phone, so we can confirm the order and reach you if something changes.
- Recipient details
- Name, phone and address for each delivery, because the courier and the post office need them.
- Your card designs
- The text, layout and photographs you put in a card, so it can be printed.
- Payment
- Handled by Paystack. We store a payment reference and the amount. We never see or hold your card number.
- Approximate location
- The country your network appears to be in, used only to pick a sensible currency. It is kept against a network prefix, not against you and never against a full address.
Cookies
Three, all functional, none for advertising: one holds your basket, one remembers a currency you chose and one keeps you signed in if you make an account. There is no analytics or advertising cookie on this site, which is why you are not being asked to consent to any.
How long we keep it
Orders and their delivery details are kept for seven years, because tax records require it. Card designs and uploaded photographs are kept while your account exists or two years after an order if you checked out as a guest — long enough to reprint. Baskets that are never checked out are cleared after 30 days.
Who else sees it
Only the people who have to: our courier gets the delivery address, Paystack processes the payment and our email provider carries the messages. Nobody else and never for their own purposes.
What you can ask for
A copy of everything we hold about you, a correction or deletion. Write to hello@florence.co.ke and we will answer within 30 days. Deletion cannot remove records tax law requires us to keep and we will say so if that applies.